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Who leads the way down the corridor?

It may seem a tiny detail but as you walk your client, customer or patient through your clinic, shop or premises who walks ahead? Specifically when you get to where you both need to be who takes the first step into the room? Does it matter? Have you tried to do it differently? What does your guest think? How do you know? Could it be part of the ritual of welcoming someone to your office? Here’s a perspective from Workopolis:

Hold the door. When you go through a door, always look behind you and see if anyone else is coming. If someone is, hold the door open for them for Pete’s sake. The same goes for when you are getting into the elevator and you see someone coming. Hold the elevator. It’s what separates us from the animals.

Picture by Carol Van Canon

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