It is unlikely that you will be part of every encounter with the customer, client or patient whatever you do and wherever you work. A barista is not at the table with the customer is
Do something in your power to make a difference
Art of Doctoring- the doctor May 22, 2019
It's a small detail. If you are accompanying someone down a corridor as a healthcare professional- don't stride ahead. Ideally walk alongside the person or let them lead the way if they know where you
Ineffective handover can be fatal
Art of Doctoring- the action April 5, 2019
Imagine what might lead to the worst outcomes in healthcare. It doesn't actually have to happen but it might help to identify what could go wrong before it ever does. In most cases it will be a
Do you use your powers of observation?
Art of Doctoring- the action, Art of Doctoring- the doctor April 5, 2019
Healthcare professionals and doctors in particular need to be observant. Many, if most are observant because it can make the difference between an early diagnosis and an early demise. I remember
Your greatest value is your ability to solve problems
Lean Medicine March 26, 2019
As a healthcare professional you may face problems that require problem solving at the least and the generation of creative solutions ideally. How do you hone your creativity? The results
Quitting work may be the best thing you can do
Lean Medicine March 25, 2019
Do you quit work? At least until it's time to be back in the office, clinic, shop or hospital? Are you constantly taking calls and texts from work even on vacation? Recreational travel
What did you expect yesterday?
Lean Medicine March 22, 2019
As you walked through the front doors at work yesterday what were your expectations? Were you hoping: To serve to the best of your ability To learn something new To enjoy good company doing
Do you see how that happened?
Lean Medicine March 19, 2019
You may face may challenges or have an unexpected outcome following your interaction with your customer, client or patient. As a healthcare professional these are opportunities to reflect on how an
Is normal too thin?
Lean Medicine March 18, 2019
Try this experiment. If you are tending to overweight ( Body Mass Index (BMI) 25 or over) then try to get to BMI 18.5 -24.9. If you succeed people will decide you have lost 'too much weight' even
What do you notice?
Lean Medicine March 15, 2019
Before making any changes that might improve outcomes where you work you have to notice things that don't look quite right or that hint at a solution. I know someone who notices the tiniest details
